Accident Protection

Enjoy worry-free support if accidental damage happens.

Coverage includes:

Knotted chains

Broken or bent clasps and prongs

Refinishing and professional polishing

Replacement for lost diamonds

Step 1: Submit your claim online anytime via our live chat or contact our support team at:

info@deluxjewelry.com

Step 2: Once your request is approved, we’ll email you the next steps and repair instructions.

Step 3: If your item cannot be repaired, we may offer a replacement at our discretion. Replacement decisions are made on a case-by-case basis and are subject to the terms of your coverage.

How do I clean my jewelry?

• At home: Use a gently mix of warm water and a mild soap, along with a soft cloth.
  
• Ultrasonic Jewelry Cleaner: Our pieces are safe to use in ultrasonic cleaners for a deeper clean.
• Local Jeweler: If you are wanting to deep clean your jewelry but do not have access to an ultrasonic cleaner, you may be able to take your piece(s) to your nearest jewelry store where they can properly clean and polish it.

Most orders will ship within 2-5 business days. Processing may take slightly longer during high volume periods such as holidays or new product drops.